Service Orientation in Enterprise Architecture: Beyond Surface-Level Support

How should enterprise architecture frameworks and meta models be extended to provide genuine, deep support for service orientation?

Service orientation reshapes how applications are conceived, how systems are integrated, and ultimately how value is delivered to customers — yet most enterprise architecture frameworks treat it as a technical implementation detail rather than an architectural concern that spans the full enterprise stack. This 2008 presentation by Graham McLeod, delivered in his role as CTO of PROMIS Solutions AG, argues that achieving deep support for service orientation in EA requires rethinking frameworks and meta models from the ground up. The presentation distinguishes carefully between technical, application, information, and business services, and between logical service definitions — independent of technology and implementation — and their physical realisation, insisting that the mapping between these two levels is essential for meaningful planning and governance. A key architectural insight is the treatment of modern applications not as monolithic systems but as malleable bundles of functions exposed as services, where components can be replaced without impacting overall service delivery — a view that has significant implications for how application architecture is modelled. The presentation also addresses what it calls "enrichment": the additional concepts needed to govern services effectively, including intent (benchmarks, goals, objectives), responsibility and ownership, cross-cutting concerns (risk, cost, quality), and built-in computation and analysis. Archimate is proposed as a candidate notation for distinguishing domains and logical versus physical layers, with worked examples showing how service cross-referencing and traceability can be achieved in practice.

Originally presented by Graham McLeod at an Inspired/PROMIS event, December 2008.

Linking Strategy, Enterprise Architecture and Programme Management

How do you create a coherent link between business strategy, enterprise architecture, and programme management — and why does it matter?

Organisations routinely struggle to translate strategic intent into delivered change — not because the strategy is wrong, but because the connections between strategy, architecture, and execution are poorly defined or missing entirely. This presentation by Graham McLeod, drawn from 15 years of cross-industry experience, addresses that gap with a structured framework for integrating strategy, enterprise architecture, and programme management into a coherent whole. Central to the approach is the concept of delta models — architecture views that show the net change required between current and future states, providing accurate scope for projects and a clear communication bridge between strategists, architects, and the project office. The presentation covers the full chain: from understanding current reality and setting architectural principles, through scenario development and filtering, to portfolio selection based on benefit ranking, risk scoring, cost estimation, and dependency mapping. A particularly useful section introduces the concept of organisational APIs — published, stable business service interfaces that facilitate rapid reconfiguration, outsourcing, and partnering, and that bring the discipline of software interface design to the boundary between business units. Case studies from telecommunications, a media group, an international bank, and a major assurer illustrate the approach in practice, showing how the integration of strategy, architecture, and programme management produces better-scoped initiatives, more informed investment decisions, and faster, lower-risk delivery.

Originally presented by Graham McLeod at an Inspired event, 2005.